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Barnsbury nursing home told it still needs to improve

Inspector says centre run by private healthcare giant ‘requires improvement’

13 April, 2018 — By Emily Finch

Muriel Street Resource Centre in Barnsbury

A BARNSBURY nursing home has been given the second-worst rating by a health watchdog following an inspection earlier this year.

Muriel Street Resource Centre, run by private healthcare giant Care UK, “requires improvement”, according to the Care Quality Commission (CQC) report published last month. The overall rating had not changed from last year.

According to this year’s inspection report, the care home still needs to make improvements by providing more caring interactions between staff and residents, and to provide residents with more fulfilling and interesting activities.

The inspector reported that staff needed to improve handover practices, where one worker takes over from another after completing a shift.

The report said: “We saw that the way it [the handover] was done could be perceived as intrusive and not always welcomed.”

The inspector had seen one staff member lean over a sleeping resident and say: “She is breathing.”

The CQC acknowledged that numerous improvements had been made following the previous inspection. The administration of medication, staff training and patient record-keeping had improved.

Inspectors rated its safe and effective services as “good”.

A Care UK spokesman said they were making progress in improving the home. They were pleased to see the latest report contained positive comments from residents.

“We now have a much stronger team at Muriel Street that is fully committed to providing compassionate, person-centred care,” he said. “Team members have very good relationships with residents and their families, and regularly seek their feedback on the care they receive.

“The report notes that staff are supported in their roles, comprehensive resident care plans are in place, and there are effective systems to monitor care delivery and quality.”

He added: “While we accept there is still some work to be done, we continue to work closely with CQC to address any remaining concerns as quickly as possible, ensuring positive outcomes for residents.”

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