Carers like Molly need to have their safety protected
26 April, 2019
Molly Frank: ‘Generous and creative, she dedicated her whole working life to caring for other people’
• MOLLY Frank was the eldest of four siblings and a dearly-loved and much-missed mother, daughter, sister and aunt, (Holloway carer’s death ‘due to natural causes’ ruling, April 12).
She was generous and creative, had a big personality and dedicated her whole working life to caring for other people. Molly’s profession was caring – as a foster carer, childminder and carer for elderly people. This even continued in death as she donated her organs so that others could have better lives.
Molly was deeply committed to vulnerable people being provided with appropriate care. As a family we sat through the evidence over three days of the inquest and we are very concerned that Molly and her fellow care workers were given no practical help or guidance by their employer, London Care, or Islington Council, which funded the care, about how to manage a patient they were both well aware was challenging.
We found it shocking that the council had no working system in place to carry out a rapid reassessment of a challenging patient’s changing care needs – something urgently needed to protect care workers such as Molly and their patients.
In this case it took six weeks for an assessment to take place and there was no evidence that the council had communicated the outcome of that assessment to Molly or her employer prior to her death.
It has been suggested by London Care that if things became too dangerous on a shift Molly and her co-worker could withdraw or decline to provide the care which the patient needed and still be paid for a full 12 hours’ work. However, Molly was on a zero-hours contract – meaning that she would only be paid for the hours she actually completed.
Nothing can bring Molly back, but we hope lessons can be learnt from her death to ensure patients with challenging care needs are provided with an appropriate level of care by the state. Molly’s death highlights the challenges facing carers and it is important their safety is protected.
THE FAMILY OF MOLLY FRANK