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GP practices have built barriers and patients suffer

11 September, 2020

‘GPs should come out from behind the sofa’

• A GREAT letter from an anonymous writer – for obvious reasons – about current GP practices as they have built both a physical and technical wall to avoid real engagement with patients, (What has happened to the NHS?, September 3).

They protest too much, a million excuses at the ready.

My GP wanted to eliminate possible HIV and Hepatitis C et al by having a blood test at another centre. Scary stuff to hear at the end of a phone.

The test was done within 48 hours. I waited 30 days to hear something back and could not leave it to chance as I could have infected other people before or after the blood test.

Test results do go astray. No news is not always good news.

I heard nothing, called the practice on day 30 and was off-handedly dismissed in a way that, in my opinion, verged on medical negligence.

As a high suicide risk what does a man do next? Hmm. I have a strong personality but what for those who do not? Another scary thought.

The receptionist staff are used as security or barrier by GPs to distance themselves. And they are instructed, in most cases, to follow a script.

Clearly the doctors should be monitoring their staff, training them, and carrying the can for staff implementing what is, after all, the practice policy concerning the way patients are treated.

GPs should come out from behind the sofa.

Having not contacted my GP for four years prior to that call, I am not a nuisance patient. I value their time and efforts. I am not a complainer just a worried patient.

If this is happening at blood test level what hope do more seriously ill people have by not being heard and nonchalantly ignored?



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