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Islington council’s in-house repairs under fire

Housing Scrutiny Committee meeting hears concerns over repairs service

14 September, 2018 — By Samantha Booth

THE Town Hall has been told its in-house repair service has an “accountability deficit”, writes Samantha Booth.

Labour councillor Gary Heather raised concerns as a review was launched to evaluate performance.

He told Tuesday night’s Housing Scrutiny Committee meeting: “There’s a lot of effort being put in which is actually leading to failure and that’s costing us money but also letting people down, and it’s giving a bad reflection on the council.”

Responsive repairs include emergency repairs to council homes and communal works to roofs, electrics and drainage.

Data provided at the meeting showed how in the first quarter of this year, 80.5 per cent of repairs were fixed first time.

Cllr Heather said he had a “whole filing cabinet” of issues raised by residents.

He added: “But the other key thing is that we have an accountability deficit on this issue. Residents do not feel there is any accountability.”

Matt West, assistant director for property services, said: “I’m not sitting here saying there’s not casework, I’m not sitting here saying there’s not problems. Let’s look at how we learn from them.”


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