IslingtonTribune

The independent London newspaper

Islington residents ask: Where is our post?

Complaints over wait for bank cards, bills and hospital appointment notes, amid Royal Mail staff shortages

11 December, 2020 — By Helen Chapman

RESIDENTS are missing letters in the post because of delays due to a lack of staff and a massive surge in parcel deliveries.

The Royal Mail service has ordered staff to focus on parcels rather than letters because they are facing staff shortages due to coronavirus related absences and social distancing measures.

The company hired a record number of 33,000 temporary workers to help with the huge demand of parcel deliveries this year.

The Tribune was contacted by several residents this week who said they were left waiting for new bank cards, bills and hospital appointment notes.

A Royal Mail spokesperson said: “Everyone at Royal Mail is working hard to deliver the most comprehensive service we can to all our customers. The combination of online Christmas shopping and the ongoing Covid restrictions mean that delivery companies are experiencing exceptionally high volumes this year.

“We remain grateful to all our customers for their patience and understanding as our dedicated workforce work hard to deliver higher volumes in difficult circumstances, whilst also adhering to necessary social distancing measures.”

They added: “We always work hard to get back to providing a normal service as quickly as we can.”

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