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Unions protest against London Overground ticket office closures

Mayor Sadiq Khan urged to intervene over ‘latest attack on properly-staffed and safe railway’

28 September, 2018 — By Helen Chapman

Transport bosses say the move will “improve the way stations are managed” Credit: Flickr Paul Arps 


Unions have urged Mayor of London Sadiq Khan to intervene after it was revealed offices at overground rail stations are to be closed.

A consultation survey was launched this week into the proposals, which would include Caledonian Road, Barnsbury and Canonbury stations.

Arriva, the rail provider which works with Transport for London to provide the overground services, says the move will “improve the way stations are managed.” In all, 51 ticket offices across Lon- don face closure.

RMT union general secretary Mick Cash said: “I am calling on Mayor of London Sadiq Khan to oppose this retrograde plan for wholesale closures in the strongest possible terms. Ticket offices play a crucial role at train stations.”

He added: “London needs to welcome its passengers, visitors and tourists not with a machine, but a welcoming and friendly ticket office who can provide a full range of services. This is just the latest attack on a properly-staffed, safe, secure and accessible railway for all. RMT is determined to halt these plans in their tracks.”

TfL’s director of rail and sponsored services Jon Fox said: “The way customers pay for travel has changed rapidly as they embrace new technology, creating an opportunity to improve the way stations are managed and how staff serve customers.

“Arriva Rail London have been engaging with their staff and trade unions and are now consulting with rail industry bodies and London Travel- Watch about ticket offices at stations where there are fewer than 12 ticket sales an hour.

“We encourage customers to share their views through London TravelWatch. These proposals will not compromise safety and all stations will remain staffed at all times.”

The consultation will close on October 11, and views can be submitted at


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