Whittington is getting better, say inspectors
Report says staff at Archway hospital go the extra mile to be friendly and inclusive
27 March, 2020
THE Whittington Health Trust has been given a rating of “Good” overall and “Outstanding” for how caring its services are, but was marked down during its CQC inspection over safety issues.
Safety in surgery, critical care and urgent and emergency services were all found to need improvement in the report, an area that also required improvement during the last inspection.
Staff completion of mandatory training was below target, and the trust was found not always to follow best practice when storing and disposing of medicine.
The trust was also found not to always control infection risk well, with staff sometimes failing to follow the correct procedures.
Staff were also pulled up for not fully assessing and recording risks to patients with mental health conditions, and not being clear on the trust’s rapid tranquilisation policy.
After the report, all of the Trust’s services are now rated as Good overall, while its Community Health Services, which provide over 793,000 patient contacts each year, has been rated as Outstanding.
Safety aside, the staff at the hospital were found to go the extra mile to make sure their approach was friendly and inclusive.
The report also stated that healthcare professionals from different areas of the trust worked together as a team to benefit patients.
Siobhan Harrington, chief exec of Whittington Health NHS Trust, praised staff for the hard work, which the report recognises. She said: “It is a testament to the hard work and dedication of my colleagues that despite this, all of our services maintained or improved their overall rating.”
Reacting to the report, Shirley Franklin of pressure group Defend the Whittington said the report justified the fight to save the A&E from closure a decade ago.
“The Whittington is a very, very caring hospital,” she said. “And that is down to the hard-working staff. We saved the hospital because it’s a caring hospital.”